> But once everyone delegates email responses to ChatGPT, inbox volume may expand, nullifying initial efficiency gains.
Why would that nullify the efficiency gains? If AIs read, process and write all of the emails, why should I care if they write more emails than I would? This is kind of my dream, of the AI acting as a sort of Chief of Staff to me, processing all the correspondence, and only leaving me to make actual decisions, and to start entirely new flows of operation. I'd love it if I could just send a new company memo as a "fire and forget", as execs a century ago would, and assume that things are moving forward, if and until my AI lets me know about any issue.
https://archive.ph/PiafI
To which I would add, there is no "productivity puzzle." To every technological innovation, the employer says, "Do more work." Not, "Go home early."