Zammad's approach to ticket tracking is very similar to OTRS, but with much more sophisticated features and UI.
I've worked with 4 other solutions professionally in IT, but since I discovered Zammad around 2017, I've installed it for all kinds of projects, be it in a startup, a large infrastructure department, an import-export company or a watchmaker's workshop.
I think it is as important in any business as project management or team communication tools, and I was surprised that there was so little discussion about it here.
Zammad's approach to ticket tracking is very similar to OTRS, but with much more sophisticated features and UI.
I've worked with 4 other solutions professionally in IT, but since I discovered Zammad around 2017, I've installed it for all kinds of projects, be it in a startup, a large infrastructure department, an import-export company or a watchmaker's workshop.
I think it is as important in any business as project management or team communication tools, and I was surprised that there was so little discussion about it here.